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The owner of the online store www.beautysale.ee is JBM Solutions OÜ.

Validity of the Sales Agreement, Product, and Price Information

1. Applicability: These terms apply when purchasing goods from the online store.
2. Product Prices: Prices are listed alongside the products and are shown in euros, including VAT.
3. Delivery Charges: Additional delivery charges apply, based on the buyer’s location and delivery method, displayed during checkout.
4. Product Information: Details of each product are available on its respective product page.

Placing an Order

1. Order Process: Add desired products to the cart, complete the required fields, and select a delivery method. The total amount payable will be displayed, which can be securely paid through:
   • Bank transfers (Estonia, Finland, Latvia, Lithuania)
   • Visa/Mastercard payments
   • Apple Pay and Google Pay
   • “Pay Later” solutions
   • Gift cards
2. Payment Processing: Payments are processed via Montonio in a secure environment. The seller does not have access to the buyer’s banking or card details.
3. Contract Conclusion: The agreement is valid once the payment is received in the seller’s account.
4. Unavailable Products: If a product cannot be delivered due to stock depletion or other reasons, the buyer will be notified promptly, and a refund (including delivery fees) will be issued within 30 days.

Delivery

1. Countries of Delivery: Estonia, Latvia, Lithuania, Finland.
2. Delivery Methods: The buyer can choose from various delivery options, with costs displayed at checkout.
3. Delivery Times:
   • Domestic: Typically within 12 business days of the contract conclusion.
   • International: Delivery within 12 business days.
   • In exceptional cases, delivery may take up to 30 calendar days.

Right of Withdrawal

1. Withdrawal Period: Buyers can withdraw from the contract within 14 days of receiving the goods.
2. Exclusions:
   • Products that have been opened or used cannot be returned for health and hygiene reasons.
   • Returns are accepted only for unopened and sealed products in their original packaging.
3. Procedure: To initiate a return, submit a withdrawal form provided via email.
4. Return Costs:
   • The buyer bears the return costs unless the return is due to a product defect or an error on the seller’s part.
   • Refunds are issued within 30 days of receiving the returned product.
5. Refund Conditions: The seller may withhold the refund until the returned product is received or proof of return is provided.

Complaints

1. Defective Products: If a product is defective, the seller will repair, replace, or refund it.
2. Exclusions: The seller is not responsible for defects caused after the product has been delivered to the buyer.
3. Complaint Response: The seller will respond to complaints within 15 days.

Data Processing and Marketing

1. Data Use: Personal data is used solely for processing orders and delivering goods.
2. Newsletters: Buyers receive newsletters only if they opt-in. They can unsubscribe at any time.

Dispute Resolution

1. Submitting Complaints: Complaints can be sent to help@beautysale.ee.
2. Consumer Disputes: If disputes cannot be resolved amicably, buyers may contact the Consumer Disputes Committee or use the EU Online Dispute Resolution platform.

For any questions or further information, feel free to contact us at help@beautysale.ee.